Suppose you get started with a prospect and everything is moving along fine. You’ve had some calls, done some emailing, and even sent some samples. Then, nothing. They don’t respond to emails. They don’t take your phone calls or return your messages. You hit a wall. Do you give up?
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The order arrives but the client refuses to accept it. Either the product is defective, the imprint isn’t right, the product doesn’t come in like the spec sample, or maybe there was a communications problem and you got something you didn’t expect. What happens next separates partner-like suppliers from the not-so-good ones.
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We all want to be more productive and get more done in less time. After 25 years in business, I’ve learned a few tips that have helped me.
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